Customer Program Specialist 

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Position Description:
The Overwatch Imaging Customer Program Specialist is responsible for the successful execution of contracts for Overwatch Imaging.  The Customer Program Specialist will be an advocate for customer satisfaction and success throughout product deployment, implementation, and sustainment.  The Customer Program Specialist is responsible for executing a keep-it-sold strategy, cultivating customer satisfaction and for identifying and supporting the closing of follow-on sales opportunities. 
Company Description:
Overwatch Imaging is changing the way airborne image-based intelligence is created. Rooted in the airborne intelligence and drone technology cluster of Hood River, Oregon, Overwatch Imaging is revolutionizing human understanding of the world through computer vision-optimized sensing. Overwatch Imaging makes customized imaging payloads designed for mission-critical, automated remote sensing roles. Our products allow tactical UAS and general aviation aircraft to automatically detect small targets, collect precision survey maps, conduct autonomous search, and provide real-time image-based intelligence to users. Overwatch Imaging payloads feature autonomously gimballed cameras combined with onboard image processing and AI software, which we leverage to reduce operator workload, accelerate data processing workflows, and identify hard-to-find small signals from large datasets.
Major Areas of Responsibility:
The ideal candidate will be strong in many of the following areas:
  • Program Execution: Coordinate with program management team to define customer specific solutions, release schedules, program milestones and contractual deliverables. Support, lead, and delegate tasks for successful program execution to ensure timely delivery of products and services to customers as committed.    
  • Technical Performance:  Technical understanding to support integration, training, and troubleshooting of risks and issues.  Continually grow and maintain an understanding of the customers’ needs, the product development as it evolves over time, and customer operations to ensure customer satisfaction.  Obtain feedback on customer solutions and serve as the voice of the customer, bringing key customer needs, expectations, and feedback into the product development team. 
  • Customer Relationship Management: Make customers and their needs a primary focus and work diligently to ensure customer satisfaction and success.  Develop and sustain productive customer relationships.  Identify and support the capture of opportunities for follow-on sales based on future customer needs.
Experience and Education:
  • Experience maintaining customer relationships across technology upgrade cycles 
  • 2+ years of experience in a customer facing role or 4-year degree/ military experience 
  • Experience with intelligence systems operating on or in conjunction with piloted or unmanned aircraft is a plus 
Technical Competence:
  • Be Customer Success driven 
  • Strong organizational skills and exceptional data management 
  • Knowledge of schedule management principles and practices. 
  • Ability to track and manage multiple customer programs  
  • Ability to foster working relationships and establish trust across organization lines both internally and with customers 
Character Attributes:
  • Thrives in a dynamic, fast-paced small startup business environment 
  • Highly motivated self-starter able to work independently and with a team 
  • Enjoys hands-on work and learning new skills 
  • Eager to learn and solve real-world problems and accept new challenges 
  • Takes pride in winning business and maintaining happy customers 
This position is based in Hood River, Oregon, and requires occasional business travel and work in and around light aircraft. All applicants must be authorized to work on a permanent basis in the United States.